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Shipping policy

Shipping policy

How will my order be shipped to me?

All of our items are shipped via Deutsche Post and DHL, with tracking number, and arrive in a small bubble envelope or box.


How long will it take to ship my order?

We will process your order within 2-5 business days. Once your order ships, it may take up to 2 - 3 weeks for your order to arrive, depending on your country. Most orders arrive within 2 weeks, however.


What is your return policy?

We offer a 30 day money back guarantee. If you are not 100% satisfied with your purchase simply contact us here or at info@ecochef.de within 30 days of delivery of your item and we will gladly walk you through returning your order to us for a refund.


There is a problem with my order. What do I do?

Please contact us here or at info@ecochef.de and we will work to correct the problem as soon as possible.

Deutsche Qualität

Wir garantieren 100% deutsche Qualität

Kostenlose Lieferung

Kostenlose und schnelle Lieferung in ganz Deutschland und Österreich

Sichere Zahlung

100% sichere Zahlung per SSL

Kunden bewerten uns mit 4,8/5

+7500 zufriedene Kunden